DerivativesApi unsupported region maps to undefined URL
Service
cupixworks-any-thumbnail-agent
Occurrences
180
Status
Reported
Confidence
85%
Actionability
36%
Cluster ID
1795e22d-3491-4a43-aed7-0db3e1c89204
First Seen
2026-04-10 16:32 UTC
Last Seen
2026-08-05 04:47 UTC
Datadog
SlackActions
DerivativesApi unsupported region maps to undefined URL
What Happened#
2026-05-08 01:17~01:48 UTC 동안 cupixworks-any-thumbnail-agent 서비스에서 Autodesk Forge Model Derivative API로 BIM 썸네일 다운로드 요청 시 404 에러가 발생했다. API 요청 URL에 undefined가 포함되어 잘못된 경로로 요청이 전송되었으며, SQS 메시지가 최대 재시도 횟수(10회)에 도달한 후 삭제되면서 error 상태로 기록되었다.
Quick Facts#
| Field | Value |
|---|---|
| exception.class | AxiosError |
| exception.message | Request failed with status code 404 |
| top_frame | cpbim.ts:79 (catch block in downloadOriginal) |
| env | production, ap-southeast-2 |
Affected Teams#
| Team / Domain | Error Count | Impact |
|---|---|---|
| fluor (team_id: 142) | 4 | BIM 썸네일 생성 실패, BIM 모델 error 상태 전환 |
Timeline#
- 2026-05-08T01:17:36Z — 최초 에러 발생 (BIM ID 2976, user 5091)
- 2026-05-08T01:18:34Z — 동일 메시지 ApproximateReceiveCount=10 도달, SQS 메시지 삭제
- 2026-05-08T01:48:46Z — 마지막 에러 발생 (3건 추가 BIM 모델)
- 2026-05-08 — Error Sweeper가 클러스터 감지
Scoring#
Confidence 85% · Actionability 36%
Confidence#
| Dimension | Score | Detail |
|---|---|---|
| Evidence completeness | 5/5 | 14 code refs, 2 log queries |
| Code path explicitness | 3/3 | 14 file:line refs |
| Log evidence | 3/3 | section, query, pattern |
| RCA structure | 3/3 | 3/3 sections |
| Revision history | 0/3 | 0 revision(s) |
| Agent execution | 3/3 | success |
Actionability#
| Dimension | Score | Detail |
|---|---|---|
| Fix complexity | 1/5 | critical |
| Affected files | 1/5 | 12 file(s) |
| Single repo | 1/3 | 4 service(s) |
| Immediate actions | 0/3 | absent |
| Testability | 0/3 | no test info |
| External dependency | 3/3 | no external deps |
| Data migration | 3/3 | no migration |