OPC apitoken endpoint returns HTTP 500 — no retry logic
Service
cupixworks-api
Occurrences
21
Status
Reported
Confidence
80%
Actionability
52%
Cluster ID
f3e1022a-ffdc-466b-b115-a404d2e9e0aa
First Seen
2026-07-10 16:34 UTC
Last Seen
2026-07-15 21:55 UTC
Datadog
SlackActions
OPC apitoken endpoint returns HTTP 500 — no retry logic
What Happened#
2026-07-11 01:34:29 KST 에 cupixworks-api 에서 Oracle Primavera Cloud (OPC) integration(id=7177) 의 access token 발급이 실패했다. OpcOperation.get_opc_api_access_token 이 Oracle Integration Cloud (OIC) 엔드포인트를 호출했고, OIC 내부에서 다시 호출한 https://primavera-us2.oraclecloud.com/primediscovery/apitoken/request 가 500 Internal Server Error 를 반환했다. 발생 횟수는 1회이며, 동일 integration 이 사고 17분 전(01:16:47 KST)과 이후에는 정상 응답을 받고 있어 외부(Oracle) 측 순간적 장애로 판단된다.
Quick Facts#
| Field | Value |
|---|---|
| exception.class | Cupix::Errors::Parameter (rescue path in OpcOperation.get_opc_api_access_token) |
| exception.message | 500 Internal Server Error |
| top_frame | app/operations/opc_operation.rb:212-216 |
| upstream | https://primavera-us2.oraclecloud.com/primediscovery/apitoken/request (Oracle Primavera Cloud) |
| env | production, us-west-2 |
| tenant | cupix |
Affected Teams#
| Team / Domain | Error Count | Impact |
|---|---|---|
| cupixworks-api / Oracle Primavera Integration | 2 (this cluster + sibling fb376a8b-…) |
integration(7177) 의 단일 token 요청 1건 실패. 이후 요청은 정상 |
Timeline#
- 2026-07-11 01:16:47 KST — integration(7177) OPC access token 정상 발급 (직전 성공)
- 2026-07-11 01:34:27 KST — Step 1 OAuth2.0 authentication 시작 (
IntegrationRepository#opc_access_token) - 2026-07-11 01:34:29 KST — Step 1 OAuth2.0 token 획득 성공, Step 2 OPC API access token 요청 시작
- 2026-07-11 01:34:29 KST — Oracle
primavera-us2.oraclecloud.com/primediscovery/apitoken/request가500 Internal Server Error반환 → 이 클러스터의 에러 로그 발생 - 2026-07-11 02:12:12 KST 이후 — 별개 OIC flow(
tomtest-…)에서ICS-11388 / HTTP 409 Conflict(Service Instance stopped) 관찰. 본 클러스터와는 다른 오류 시그니처
Scoring#
Confidence 80% · Actionability 52%
Confidence#
| Dimension | Score | Detail |
|---|---|---|
| Evidence completeness | 5/5 | 6 code refs, 5 log queries |
| Code path explicitness | 3/3 | 6 file:line refs |
| Log evidence | 2/3 | section, query |
| RCA structure | 3/3 | 3/3 sections |
| Revision history | 0/3 | 0 revision(s) |
| Agent execution | 3/3 | success |
Actionability#
| Dimension | Score | Detail |
|---|---|---|
| Fix complexity | 5/5 | trivial |
| Affected files | 1/5 | 8 file(s) |
| Single repo | 1/3 | 2 service(s) |
| Immediate actions | 0/3 | absent |
| Testability | 0/3 | no test info |
| External dependency | 3/3 | no external deps |
| Data migration | 3/3 | no migration |