[Integration] failed to refresh token for revizto integration(988) - state: failed, error_message: R
Service
cupixworks-api
Occurrences
59
Status
Reported
Confidence
80%
Actionability
52%
Cluster ID
742c6a40-a617-460e-86ac-f2318b400ef7
First Seen
2026-04-09 11:25 UTC
Last Seen
2026-08-04 04:24 UTC
Datadog
SlackActions
[Integration] failed to refresh token for revizto integration(988) - state: failed, error_message: R
What Happened#
2026-05-04 08:34 KST에 cupixworks-api 서비스의 ap-southeast-2 리전에서 Revizto integration(988)의 OAuth token refresh가 실패했다. Revizto API가 "Access denied"를 반환하여 integration 상태가 failed로 전환되었다.
Quick Facts#
| Field | Value |
|---|---|
| exception.class | Cupix::Errors::Parameter |
| exception.message | Revizto Authentication failed: Access denied |
| top_frame | app/operations/revizto_operation.rb:108-111 |
| env | production, ap-southeast-2 |
Timeline#
- 2026-03-13 03:24:22 UTC — Integration(988)의 access_token 만료 (expired_at)
- 2026-05-03 23:34:11 UTC — Token refresh 시도 → Revizto API가 "Access denied" 반환
- 2026-05-03 23:34:11 UTC — Integration 상태
active→failed로 전환
Scoring#
Confidence 80% · Actionability 52%
Confidence#
| Dimension | Score | Detail |
|---|---|---|
| Evidence completeness | 5/5 | 12 code refs, 4 log queries |
| Code path explicitness | 3/3 | 12 file:line refs |
| Log evidence | 2/3 | section, query |
| RCA structure | 3/3 | 3/3 sections |
| Revision history | 0/3 | 0 revision(s) |
| Agent execution | 3/3 | success |
Actionability#
| Dimension | Score | Detail |
|---|---|---|
| Fix complexity | 5/5 | trivial |
| Affected files | 1/5 | 9 file(s) |
| Single repo | 1/3 | 2 service(s) |
| Immediate actions | 0/3 | absent |
| Testability | 0/3 | no test info |
| External dependency | 3/3 | no external deps |
| Data migration | 3/3 | no migration |