ES /docs

AwsS3Manager#downloadParallel swallows S3 download errors

Service
cupixworks-pano-postprocessor-instance
Occurrences
975,763
Status
Reported
Confidence
80%
Actionability
28%
Cluster ID
1f6c9bd6-5c42-482a-90a4-1db22d4b540e
First Seen
2026-04-17 14:36 UTC
Last Seen
2026-07-28 16:22 UTC
Datadog↗ Slack↗
Actions

AwsS3Manager#downloadParallel swallows S3 download errors

What Happened#

2026-05-08 21:15~21:16 UTC에 cupixworks-pano-postprocessor-instance 서비스에서 pano 이미지 리사이즈 처리 중 sharp 라이브러리가 "Input file contains unsupported image format" 에러를 발생시켰다. capture 694300 (gilbaneco 팀) 배치 작업에서 pano 83954896, 83954807 두 건이 영향을 받았으며, 총 10회의 에러 로그가 기록되었다.

Quick Facts#

Field Value
exception.class Error
exception.message Input file contains unsupported image format
top_frame app.cjs:6592 (ResizeWork.resizePano)
runtime Node.js (bundled as app.cjs)
env production, us-west-2

Affected Teams#

Team / Domain Error Count Impact
gilbaneco 10 pano 2건의 리사이즈 실패, 타일 업로드 미완료로 해당 파노라마 뷰어 표시 불가

Timeline#

  1. 21:10:14Z — PanoPostprocessorService 시작, 인증 완료
  2. 21:10:25~27Z — S3 다운로드 중 "The specified key does not exist" 에러 2건 발생
  3. 21:10:37Z — download_panos 단계 완료 (15163ms, 에러 무시됨)
  4. 21:15:20Z — pano 83954896 리사이즈 시 sharp metadata 호출 실패
  5. 21:16:28Z — pano 83954807 리사이즈 시 동일 에러 발생
  6. 21:20:28Z — resize_panos 단계 완료 (379428ms)

Scoring#

Confidence 80% · Actionability 28%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 20 code refs, 5 log queries
Code path explicitness 3/3 20 file:line refs
Log evidence 2/3 section, query
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 1/5 critical
Affected files 1/5 15 file(s)
Single repo 1/3 3 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 1/3 external deps found
Data migration 3/3 no migration