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TransferManager::uploadFile | response path: /tmp/workspace/684428/videos/644427/original/644427_000

Service
cupixworks-capture-postprocessor-agent
Occurrences
849
Status
Reported
Confidence
80%
Actionability
52%
Cluster ID
89bbae75-4e57-45f1-b806-502addb5bf13
First Seen
2026-04-06 11:30 UTC
Last Seen
2026-08-03 06:10 UTC
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TransferManager::uploadFile | response path: /tmp/workspace/684428/videos/644427/original/644427_000

What Happened#

2026-04-21 18:19:34 UTC에 cupixworks-capture-postprocessor-agent 서비스에서 capture 684428의 video 644427 pano 이미지(644427_00033.jpg)를 업로드하는 중 HTTP 502 Bad Gateway 응답을 수신했다. 동일 시간대에 eu-central-1 리전에서도 다수의 upload 실패(500 Internal Server Error, ETIMEDOUT)가 발생하여, 업스트림 스토리지/게이트웨이 계층의 일시적 장애가 의심된다.

Quick Facts#

Field Value
exception.message TransferManager::uploadFile | response path: /tmp/workspace/684428/videos/644427/original/644427_00033.jpg, code: 502, message: Bad Gateway
top_frame transfer.manager.ts:99
env production, us-west-2

Affected Teams#

Team / Domain Error Count Impact
nhc-sa (capture postprocessor) 1 capture 684428 pano 업로드 실패. 재시도 메커니즘(최대 5회)이 존재하나, 최종 성공 여부는 로그에서 확인 불가
innovo (capture postprocessor, eu-central-1) 12 동일 시간대 captures 33890/33892/33893에서 500, ETIMEDOUT 업로드 에러 다수 발생

Timeline#

  1. 18:16:58 UTC — host ip-10-1-37-70에서 workspace 684428 cleanup 실행 (info 로그)
  2. 18:17:19 UTC — host ip-10-1-109-237에서 workspace 684428 cleanup 실행 (info 로그)
  3. 18:19:34.996 UTC — host ip-10-1-171-116에서 644427_00033.jpg 업로드 시 502 Bad Gateway 수신 (error 로그)
  4. 18:19:34.997 UTC — CupixAuth::handleError에서 502 PUT 응답 경고 (warn 로그)
  5. 18:21:11 UTC — host ip-10-1-171-116에서 workspace 684428 cleanup 실행 (info 로그)

Scoring#

Confidence 80% · Actionability 52%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 9 code refs, 5 log queries
Code path explicitness 3/3 9 file:line refs
Log evidence 2/3 section, query
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 5/5 trivial
Affected files 1/5 9 file(s)
Single repo 1/3 6 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 3/3 no external deps
Data migration 3/3 no migration