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error on starting sitetrack on record_id: 6277 - Updating entity on billing expired team/workspace i

Service
cupixworks-api
Occurrences
2
Status
Reported
Confidence
80%
Actionability
52%
Cluster ID
363c10ac-c138-4b35-8469-239e853abb34
First Seen
2026-04-30 19:47 UTC
Last Seen
2026-04-30 19:53 UTC
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error on starting sitetrack on record_id: 6277 - Updating entity on billing expired team/workspace i

What Happened#

2026-04-30 19:47~19:53 UTC 사이에 cupixworks-api (eu-central-1)에서 Editing 상태 전환 후 자동 sitetrack 생성이 2회 실패했다. Team "spen" (id: 62)의 billing이 만료된 상태에서 capture processing이 완료되어 sitetrack 생성이 트리거되었으나, BaseFactory#check_updatable_by_billing_state!에서 PERM33000 에러로 거부되었다.

Quick Facts#

Field Value
exception.class Cupix::Errors::PermissionDenied
exception.message Updating entity on billing expired team/workspace is not allowed
top_frame lib/cupix/abstract/base.rb:38
deploy production-eu-central-1-20260430T1710Z0-768ef1f7-cupixworks
env production, eu-central-1

Affected Teams#

Team / Domain Error Count Impact
spen (id: 62) 2 Sitetrack 자동 생성 실패 — 사용자가 수동으로 재시도해도 billing 만료로 인해 동일 실패 발생

Timeline#

  1. 2026-04-30T19:47:05Z — Capture 33627, 33628, 33629 processing 완료, [Record] applied_license: expired on 6277 로그
  2. 2026-04-30T19:47:11Z — Editing done 전환 → _perform_sitetrack_start → SitetrackFactory 생성 시도 → PERM33000 에러 (1차)
  3. 2026-04-30T19:53:23Z — Capture 33630 processing 완료, billing 만료 확인
  4. 2026-04-30T19:53:25Z — 동일 flow 재실행 → PERM33000 에러 (2차)

Scoring#

Confidence 80% · Actionability 52%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 11 code refs, 3 log queries
Code path explicitness 3/3 11 file:line refs
Log evidence 2/3 section, query
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 5/5 trivial
Affected files 1/5 14 file(s)
Single repo 1/3 2 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 3/3 no external deps
Data migration 3/3 no migration