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[CustomerIo] track failed - event: BE_MAIL_ACCOUNT_MY_TEAM_SEARCH

Service
cupixworks-api
Occurrences
11
Status
Reported
Confidence
85%
Actionability
52%
Cluster ID
1928ac5f-e681-48fd-b876-464499c35162
First Seen
2026-07-13 11:35 UTC
Last Seen
2026-07-13 11:36 UTC
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[CustomerIo] track failed - event: BE_MAIL_ACCOUNT_MY_TEAM_SEARCH

What Happened#

2026-07-13 20:35 KST 부터 약 1분간 cupixworks-api (production, ap-southeast-2, tenant nswgov) 에서 Customer.io Track API 호출이 Customerio::InvalidResponse: Unauthorized request 로 11회 실패했다. 실패는 BE_MAIL_ACCOUNT_MY_TEAM_SEARCH 이벤트에만 국한되며, 같은 시간대의 다른 Customer.io 이벤트 (BE_MAIL_CAPTURE_PROCESSING_COMPLETE, BE_MAIL_PROJECT_UPDATE) 는 정상적으로 전송되고 있다.

Quick Facts#

Field Value
exception.class Customerio::InvalidResponse
exception.message {"meta": {"error": "Unauthorized request"}}
top_frame lib/cupix/mailer/dispatcher.rb (track_customer_io)
triggered_by Cupix::Mailer::UserMailer.request_my_teams (via Api::V1::AccountsController#request_my_teams)
env production, ap-southeast-2, tenant nswgov

Affected Teams#

Team / Domain Error Count Impact
nswgov (ap-southeast-2) 11 "Find my teams" 이메일이 Customer.io 를 통해 발송되지 않음. SendGrid 경로가 활성화되어 있으면 실제 사용자 이메일은 도착할 수 있으나 (EMAIL_PROVIDER == 'BOTH' 등의 설정에 따라), Customer.io 캠페인/분석 데이터는 누락

Timeline#

  1. 2026-07-13 20:35 KST — 첫 실패 발생 (first_seen, 11:35:34.362Z UTC)
  2. 2026-07-13 20:36 KST — 마지막 실패 관측 (last_seen, 11:36:42.370Z UTC), 총 11건
  3. 2026-07-13 20:36 KST 이후 — 동일한 로그 필터로 이후 발생 없음 (now-24h 재검색 시 11건이 전부)

Scoring#

Confidence 85% · Actionability 52%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 5 code refs, 5 log queries
Code path explicitness 3/3 5 file:line refs
Log evidence 3/3 section, query, pattern
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 5/5 trivial
Affected files 1/5 10 file(s)
Single repo 1/3 5 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 3/3 no external deps
Data migration 3/3 no migration