[Integration] failed to refresh token for bim360 integration(239) - state: failed, error_message: BI
Service
cupixworks-worker
Occurrences
1,425
Status
Reported
Confidence
80%
Actionability
36%
Cluster ID
61de6a26-103f-4861-9d84-3b7be0dbe8f1
First Seen
2026-04-13 16:07 UTC
Last Seen
2026-07-18 16:07 UTC
Datadog
SlackActions
[Integration] failed to refresh token for bim360 integration(239) - state: failed, error_message: BI
RCA Summary#
BIM360 integration(239)의 OAuth access token이 2026-03-31에 만료된 후 약 14일간 갱신되지 않은 상태에서, cron job이 refresh token을 사용해 갱신을 시도했으나 Autodesk OAuth 서버가 500 Internal Server Error를 반환했다. Autodesk 측 서버 오류로 인해 Bim360Operation.refresh_token에서 RestClient::Exception이 발생했고, 응답의 developerMessage가 비어 있어 에러 메시지가 "BIM360 Authentication failed:" (콜론 뒤 빈 값)로 기록되었다. 이후 integration 상태가 failed로 전환되고 refresh_token_expired_at이 nil로 설정되어, 향후 cron job에서 자동 재시도 대상에서 제외되었다.
Scoring#
Confidence 80% · Actionability 36%
Confidence#
| Dimension | Score | Detail |
|---|---|---|
| Evidence completeness | 5/5 | 13 code refs, 4 log queries |
| Code path explicitness | 3/3 | 13 file:line refs |
| Log evidence | 2/3 | section, query |
| RCA structure | 3/3 | 3/3 sections |
| Revision history | 0/3 | 0 revision(s) |
| Agent execution | 3/3 | success |
Actionability#
| Dimension | Score | Detail |
|---|---|---|
| Fix complexity | 1/5 | critical |
| Affected files | 1/5 | 10 file(s) |
| Single repo | 1/3 | 2 service(s) |
| Immediate actions | 0/3 | absent |
| Testability | 0/3 | no test info |
| External dependency | 3/3 | no external deps |
| Data migration | 3/3 | no migration |