Timeout while getting cupix-trace-id
Service
cupixworks-worker
Occurrences
2
Status
Reported
Confidence
85%
Actionability
44%
Cluster ID
ca1cc017-8ea9-494b-b2c5-ac22cc77da79
First Seen
2026-07-01 19:44 UTC
Last Seen
2026-07-01 19:48 UTC
Actions
Timeout while getting cupix-trace-id
What Happened#
2026-07-02 04:44~04:48 KST 사이 production us-west-2 cupixworks-worker 에서 Editing 모델의 before_create 콜백이 CupixTrace API Gateway 엔드포인트(tkyb8r1rlg.execute-api.us-west-2.amazonaws.com/cupix_trace_id)에 POST 하는 동안 10초 타임아웃이 두 번 발생했다. 두 건 모두 rescue Timeout::Error 브랜치가 실행되어 fallback_cupix_trace_id가 로컬 UUID로 값을 채웠고, Editing 레코드는 정상 생성되었다.
Quick Facts#
| Field | Value |
|---|---|
| exception.class | Timeout::Error (rescued) |
| exception.message | Timeout while getting cupix-trace-id |
| top_frame | app/models/concerns/tracable.rb:33 |
| runtime | Ruby / Rails (Sidekiq worker context) |
| env | production, us-west-2 (uswe2), tenant cupix |
Affected Teams#
| Team / Domain | Error Count | Impact |
|---|---|---|
| cupixworks-worker / Editing | 2 | 사용자 영향 없음 — fallback UUID 로 정상 저장 |
Fallback 경로가 성공했음이 같은 타임스탬프의 Fallback to use uuid as cupix-trace-id info 로그로 확인된다. 최종 Editing 저장은 정상 진행되었다.
Timeline#
- 2026-07-02 04:44:50 KST — 첫 번째
Timeout::Error발생, fallback UUID 사용 성공. - 2026-07-02 04:48:46 KST — 두 번째
Timeout::Error발생, fallback UUID 사용 성공. (약 3분 56초 후) - 이후 24h —
generate_cupix_trace_id성공 로그 다수 (Success to get cupix-trace-id when Capture create) 관찰, 추가 error 없음.
Scoring#
Confidence 85% · Actionability 44%
Confidence#
| Dimension | Score | Detail |
|---|---|---|
| Evidence completeness | 5/5 | 10 code refs, 6 log queries |
| Code path explicitness | 3/3 | 10 file:line refs |
| Log evidence | 3/3 | section, query, pattern |
| RCA structure | 3/3 | 3/3 sections |
| Revision history | 0/3 | 0 revision(s) |
| Agent execution | 3/3 | success |
Actionability#
| Dimension | Score | Detail |
|---|---|---|
| Fix complexity | 5/5 | trivial |
| Affected files | 1/5 | 13 file(s) |
| Single repo | 1/3 | 3 service(s) |
| Immediate actions | 0/3 | absent |
| Testability | 0/3 | no test info |
| External dependency | 1/3 | external deps found |
| Data migration | 3/3 | no migration |