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recipe deletion failed: {"message":"Forbidden"}

Service
cupixworks-api
Occurrences
321
Status
Reported
Confidence
85%
Actionability
28%
Cluster ID
43625c47-fb78-47a2-bb34-061ac3def155
First Seen
2026-04-10 07:23 UTC
Last Seen
2026-07-10 19:14 UTC
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recipe deletion failed: {"message":"Forbidden"}

What Happened#

2026-05-08 07:06:37 UTC에 cupixworks-api 서비스(us-west-2)에서 admin 사용자가 팀 1173의 assigned_customer_success_managers 그룹에서 사용자(ID: 751)를 제거하는 과정에서, 해당 사용자의 notification recipe 삭제가 3건 모두 실패했다. notification-service의 API Gateway authorizer가 user 751의 api_token을 거부하여 {"message":"Forbidden"} 응답을 반환했다.

Quick Facts#

Field Value
exception.class Cupix::NotificationService
exception.message recipe deletion failed: {"message":"Forbidden"}
top_frame lib/cupix/notification_service.rb:65
env production, us-west-2
deploy production-us-west-2-20260508T0527Z0-cc7eab2d-cupixworks

Timeline#

  1. 07:06:37Z — Admin user (daniel.kim@cupix.com)가 PUT /api/v1/admin/teams/1173/groups/assigned_customer_success_managers/remove_users 호출
  2. 07:06:37Z — User 751의 cached permissions flush 실행
  3. 07:06:37Z — UserRecipeCleaner가 3개 recipe 삭제 시도 (facility_new_project, record_processing_completed, record_preview_ready) — 모두 Forbidden으로 실패
  4. 07:06:37Z — 전체 HTTP 요청은 200으로 정상 완료 (recipe 삭제 실패는 비차단 부작용)

Scoring#

Confidence 85% · Actionability 28%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 17 code refs, 4 log queries
Code path explicitness 3/3 17 file:line refs
Log evidence 3/3 section, query, pattern
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 1/5 critical
Affected files 1/5 14 file(s)
Single repo 1/3 3 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 1/3 external deps found
Data migration 3/3 no migration