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iSpring account creation failed: 400 Bad Request

Service
cupixworks-api
Occurrences
28
Status
Pr_created
Confidence
85%
Actionability
52%
Cluster ID
ee8d60f2-368d-40c8-841e-de04b2c78328
First Seen
2026-04-12 23:36 UTC
Last Seen
2026-06-15 10:49 UTC
Datadog↗ Slack↗ TSLA-12592↗ PR · tesla↗
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현재 상태 pr_created 에서는 실행할 액션이 없습니다.

iSpring account creation failed: 400 Bad Request

What Happened#

2026-04-28 22:55~22:56 UTC 사이 cupixworks-api 서비스의 Cupix::IspringService#create_user_account에서 iSpring Learn API로의 사용자 생성 요청이 400 Bad Request로 16회 실패했다. ap-southeast-2 리전의 cupix 테넌트에서 Unispace 소속 2명의 사용자(jason.bussas@unispace.com, mike.lee@unispace.com)에 대해 각각 8회씩 반복 호출되었다.

Quick Facts#

Field Value
exception.class RestClient::BadRequest (wrapped as Cupix::Errors::BadGateway)
exception.message 400 Bad Request
top_frame app/operations/ispring_operation.rb:35
deploy production-ap-southeast-2-20260428T0823Z0-b5ccc284-cupixworks
env production, ap-southeast-2

Affected Teams#

Team / Domain Error Count Impact
Unispace (iSpring LMS integration) 16 2명의 사용자가 iSpring 계정 생성 불가

Timeline#

  1. 2026-04-28T22:55:37Z -- jason.bussas@unispace.com 첫 번째 iSpring 계정 생성 시도 (info 로그)
  2. 2026-04-28T22:55:38Z -- 첫 번째 400 Bad Request 에러 발생
  3. 2026-04-28T22:55:58Z -- mike.lee@unispace.com 첫 번째 iSpring 계정 생성 시도
  4. 2026-04-28T22:56:16Z -- 마지막 에러 발생 (총 16회)
  5. 2026-04-29 -- Error Sweeper 감지 및 RCA 수행

Scoring#

Confidence 85% · Actionability 52%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 10 code refs, 4 log queries
Code path explicitness 3/3 10 file:line refs
Log evidence 3/3 section, query, pattern
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 5/5 trivial
Affected files 1/5 12 file(s)
Single repo 1/3 2 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 3/3 no external deps
Data migration 3/3 no migration