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PixGenie process failed with exit code 11. STDERR: clusters: 100%|██████████| 1/1 [00:00<?, ?it/s]

Service
cupixworks-pix-genie-preprocessor-instance
Occurrences
1
Status
Reported
Confidence
80%
Actionability
36%
Cluster ID
7fe184bb-a35b-4b01-8125-a65c7600631c
First Seen
2026-08-07 02:49 UTC
Last Seen
2026-08-07 02:49 UTC
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PixGenie process failed with exit code 11. STDERR: clusters: 100%|██████████| 1/1 [00:00<?, ?it/s]

What Happened#

cupix-pix-genie-preprocessor-agent가 capture_47326 (tenant nswgov, region ap-southeast-2)의 PixGenie 전처리를 실행하던 중, Python 프로세스가 모든 처리를 끝낸 직후 native library teardown 단계에서 SIGSEGV(11)로 크래시했다. 프로세스가 non-zero로 종료되자 agent가 이를 PixGenie process failed with exit code 11 에러로 보고하고 capture 상태를 Error로 마킹했다. 처리 결과물은 이미 생성되었으나 업로드 단계에 도달하지 못했다.

Quick Facts#

Field Value
exception.class Error (Node.js generic Error)
exception.message PixGenie process failed with exit code 11. STDERR: ... Received fatal signal: SIGSEGV(11)
top_frame src/process/pixgenie.process.ts:111
crash frame (native) cupix::foundation::factory::detail::unregisterObjectCreator(std::type_info const&) in libfoundation.so
runtime Node.js agent + Python 3.12 child process (PixGenie native libs, g3log)
env production, ap-southeast-2, tenant nswgov

Affected Teams#

Team / Domain Error Count Impact
sinsw / nswgov 1 (capture 47326) PixGenie 전처리 결과 업로드 실패, capture pix_genie_state = Error

Timeline#

  1. 2026-08-07 11:35 KST — PixGenie Python 프로세스 시작, video decoding 및 feature 추출 진행.
  2. 2026-08-07 11:47 KST — Extracting Features: 100%|██████████| 226/226 완료 (모든 처리 종료).
  3. 2026-08-07 11:49:23 KST — Pipeline result saved to: /tmp/workspace/capture_47326/output/pixgenie_result.json (파이프라인 결과 저장 성공).
  4. 2026-08-07 11:49:24 KST — native library teardown 중 SIGSEGV(11) 발생, 프로세스 non-zero 종료.
  5. 2026-08-07 11:49:24 KST — agent가 PixGenie process failed with exit code 11 에러 로깅, capture pix_genie_state = Error, workspace cleanup.

Scoring#

Confidence 80% · Actionability 36%

Confidence#

Dimension Score Detail
Evidence completeness 5/5 13 code refs, 5 log queries
Code path explicitness 3/3 13 file:line refs
Log evidence 2/3 section, query
RCA structure 3/3 3/3 sections
Revision history 0/3 0 revision(s)
Agent execution 3/3 success

Actionability#

Dimension Score Detail
Fix complexity 1/5 critical
Affected files 1/5 26 file(s)
Single repo 1/3 4 service(s)
Immediate actions 0/3 absent
Testability 0/3 no test info
External dependency 3/3 no external deps
Data migration 3/3 no migration