[Cupix::Cron::Integration] failed to renew integration: BIM360 Authentication failed:

# lib/cupix/cron/integration.rb:3-14
def self.renew_before_expiration
  candidates = Integration.refresh_token_due_to_expire
  return nil if candidates.blank?

  candidates.each do |model|
    integration_repository = IntegrationRepository.new(model)
    integration_repository.refresh_token
  rescue StandardError => e
    Cupix::Logger.error("[Cupix::Cron::Integration] failed to renew integration: #{e.message}")
    next
  end
end

# app/models/concerns/statable/integration.rb:11-12
scope :not_failed, -> { where(state: %i[active inactive]) }
scope :refresh_token_due_to_expire, -> { not_failed.where.not(refresh_token_expired_at: nil).where('refresh_token_expired_at < ?', 1.days.since) }

# app/repositories/integration_repository.rb:106-128
Cupix::Logger.info("[Integration] refresh token for #{@model.provider} integration(#{@model.id}) - state: #{@model.state}, expired_at: #{@model.expired_at}, refresh_token_expired_at: #{@model.refresh_token_expired_at}")
operation_class = case @model.provider
                  when 'bim360'
                    Bim360Operation
                  # ...
                  end

begin
  unless check_refresh_request
    raise Cupix::Errors::Parameter.new(code: 'ARG10060', reason: 'Refresh access token request is too many')
  end

  token = operation_class.refresh_token(@model.refresh_token, @model.region)

# app/operations/bim360_operation.rb:60-70
begin
  url = "#{$OAUTH[:autodesk_forge][:site]}#{$OAUTH[:autodesk_forge][:refresh_url]}"
  response = RestClient.post(url, data, header)
rescue RestClient::Exception => e
  response = JSON.parse(e.response)

  Cupix::Logger.error("BIM360 refresh_token failed: #{response['developerMessage']} - error: #{e.message}")
  raise Cupix::Errors::Parameter.new(
    code: 'ARG10000',
    reason: "BIM360 Authentication failed: #{response['developerMessage']}"
  )

# app/repositories/integration_repository.rb:130-142
rescue StandardError => e
  uncheck_refresh_request

  raise e if e.code == 'ARG10060'

  @model.refresh_token_failed_at = DateTime.now
  @model.refresh_token_expired_at = nil
  @model.refresh_token_response_body = token
  @model.failed_state!

  Cupix::Logger.error("[Integration] failed to refresh token for #{@model.provider} integration(#{@model.id}) - state: #{@model.state}, error_message: #{e.message}")

  raise e

service:cupixworks-worker status:error "BIM360" @environment:production

service:cupixworks-worker "Cron::Integration" OR "BIM360" OR "renew" @environment:production

service:cupixworks-worker status:error "failed to renew integration"

[Integration] refresh token for bim360 integration(239) - state: inactive, expired_at: 2026-03-31 13:21:16 UTC, refresh_token_expired_at: 2026-04-14 12:07:17 UTC

BIM360 refresh_token failed:  - error: 500 Internal Server Error

[Integration] failed to refresh token for bim360 integration(239) - state: failed, error_message: BIM360 Authentication failed:

[Cupix::Cron::Integration] failed to renew integration: BIM360 Authentication failed:

[Integration] Successfully refreshed token for bim360 integration(4877) - state: active
[Integration] Successfully refreshed token for bim360 integration(4742) - state: active
[Integration] Successfully refreshed token for bim360 integration(5817) - state: active

service:cupixworks-worker status:error "failed to renew integration"

service:cupixworks-worker status:error "BIM360 refresh_token failed"