iSpring account creation failed: 400 Bad Request

Now let me invoke the RCA skill.

Let me search Datadog logs and identify the repository in parallel.

Now let me search for more context - info level logs around the same time and also explore the raw l

Good - I can see the key details. The error is from `Cupix::IspringService#create_user_account`, aff

Now I can see both the `Cupix::IspringService` and `IspringOperation` errors. Let me also get the ea

Excellent. Now I have a clear picture of the log pattern. Let me now explore the source code in the

Now let me look at who calls `create_ispring_account` and the controller that triggers it.

Now I have the full code path. Let me look at the `create_user` method more closely, especially arou

All 16 errors are from this single burst. Let me also look at the `IspringOperation.create_user` err

Now let me check the `RestClient` error hierarchy to understand what `400 Bad Request` raises.

I notice that the `IspringOperation.create_user` (line 36-37) catches `StandardError` but unlike the

8 attempts for jason.bussas! This confirms repeated retry behavior from the frontend. Let me count m

8 attempts for mike.lee as well. 16 total errors = 8 per user, matching the cluster's occurrence_cou

Now I have all the evidence I need. Let me update the todo and write the report.

Now update the cluster frontmatter. Per instructions, I should NOT modify the cluster frontmatter si

RCA report written to `./content/docs/incidents/ee8d60f2-368d-40c8-841e-de04b2c78328/rca.mdx`. Clust

RCA complete. The report has been written to `./content/docs/incidents/ee8d60f2-368d-40c8-841e-de04b

No existing `state.mdx` found — starting from Phase 0. Let me set up the todo list and search for re

Let me read the relevant episodes and service memory in parallel.

Excellent. Found very relevant past episodes:

Good, I have all templates. Now let me complete **Phase 1: Analyze**.

Phase 1 complete. Now **Phase 2: Plan**. Let me first explore the actual code in tesla to confirm th

I can see the exact pattern. Lines 36-42 (`create_user`) uses `rescue StandardError` without respons

No Sorbet typed header. Now create the plan.

Now update state.mdx for Phase 2 completion.

Phase 2 complete. Now **Phase 3: Create Jira Issue**.

Jira issue created: **TSLA-12592**. Now update the description with the full RCA and add web link.

Now update state.mdx with Jira info.

Phase 3 complete. Now **Phase 4: Prepare Worktree**.

Now copy the `.env` file as per worktree setup.

No `.env` in tesla — that's fine. Let me update state.mdx for Phase 4.

Phase 4 complete. Now **Phase 5: Implement**.

Let me record the start time and read the file in the worktree.

I note the worktree uses `Cupix::HttpClient.post` instead of `RestClient.post` (line 35) — a recent

Now validate syntax with `ruby -c`.

Syntax OK. Now commit the change.

Record implementation end time and update state.

Implementation took 27 seconds. Update state.mdx.

Phase 5 complete. Now **Phase 6: Validate (Blind Subagent)**.

First, collect the git diff.

Now launch the blind validator subagent.

Validation **APPROVED**. Let me verify the output and update state.

Validation looks thorough and clean. Update state.mdx.

Phase 6 complete. Now **Phase 7: Create PR**.

First push the branch, then create the PR via `az repos pr create`.

Now get the remote URL info and create the PR.

The URL format doesn't have `DefaultCollection`. Let me parse it correctly.

PR created: **#87277**. PR URL: `https://dev.azure.com/cupix/tesla/_git/tesla/pullrequest/87277`

Now update the cluster file resolution.

Only `status` is mutable in errors/ files. The `resolution` field cannot be set via Edit. The skill

Good. Now **Phase 8: Reflection**.

Create the episode file, update service memory, and create summary — all in parallel.

Now update service memory with the new pattern.

Now add the key file to the Key Files section.

Finally, update the state.mdx Reflection row.

All phases complete. Here's the summary: