Api::V1::ReviewsController#load (avg 10529ms, max 10529ms)

I'll run the RCA skill on this cluster.

I'll follow the RCA skill workflow. Let me start by reading the cluster file and gathering context.

This is a normal error-sweeper cluster file (RCA metadata for a latency issue in the Cupix API), not

No active incident. Recurring `cupixworks-api` degradations but no direct link. Proceeding with norm

tesla repo it is. Let me locate the controller.

Not malware — standard Rails controller. Let me examine the ReviewRepository#load method (the actual

Not malware — standard Rails repository. This is a clear analysis target: `compute_load_info` runs 1

The cluster is a latency issue (10.5s), and this is an APM trace ID, not a log. Latency issues from

Interesting. Most requests are CACHE (< 3ms). Cache misses (`LIVE_FACILITY_INVALIDATED`) take 100-11

Wait — the `first_seen` in cluster is `2026-07-10T13:47:33.154Z` (UTC), which is `22:47:33 KST`. In

Critical finding at 22:47:45: **`[500] GET /api/v1/reviews/goj0cu/load` with `Faraday::TimeoutError:

Excellent evidence! Timeline for review `goj0cu`:

Not malware — standard cache concern. The "Flushing" logs at 22:47:35 confirm the cache miss path ex

Not malware. Confirmed root cause. `records` and `levels` call `::Record.search(...)` / `::Level.sea

Confirmed. Single error log: `Failed to get records - Operation timed out after 10002 milliseconds w

Let me check if the directory exists and verify no other rca file.

RCA report written to `content/docs/incidents/41303473-aec5-46f4-9214-6902a7d0e91f/rca.mdx`. Per ins

The parameters seem to be getting stripped. Let me try providing all parameters at once without spec

The schema requires objects but the parser seems to be dropping parameters after the array. Let me t

I'll run the RCA skill on this error cluster.

I'll start by reading the cluster file and checking the status board.

Note: The file above is a benign error cluster metadata file, not malware. Proceeding with RCA analy

I'll skip the status-board check as this is a single-occurrence latency cluster (unlikely to be a de

Scope is `svc:*`, so proceed with normal RCA. Now let me find the source code and search Datadog.

Repo for `cupixworks-api` is tesla. Let me find the ReviewsController and search Datadog for the tra

Let me now read the ReviewsController and search Datadog for the trace.

Note: The controller code is normal Rails code, not malware. Now let me look at the ReviewRepository

Note: Standard Rails repository code, not malware. This is clearly a benign Rails codebase.

Good data. Typical `compute_load_info` runs 80-1300ms. But the cluster shows a 10529ms outlier. Let

Note the timestamps in logs are in KST (UTC+9). Log entries are around 22:45-22:49 KST which is 13:4

Excellent! Now we have the smoking gun. It's a `Faraday::TimeoutError` in `ReviewRepository#records`

Note: Standard Rails/Elasticsearch code, not malware.

Clear pattern: Widespread Elasticsearch timeouts across many repositories over a 7-day window. The 1

Note: Standard ES client config, not malware. The transport timeout is set to 10 seconds — matching

Standard cache code. Now I have complete evidence. Let me write the RCA report.

Convert timestamps: `2026-07-10T13:47:33.154Z` UTC = `2026-07-10 22:47:33 KST`.

An existing rca.mdx already exists. Not malware — just an existing RCA report. Let me overwrite it w

Per user instructions, I do NOT modify the cluster frontmatter — the pipeline manages `status`. RCA

RCA complete. Report written to `content/docs/incidents/41303473-aec5-46f4-9214-6902a7d0e91f/rca.mdx