Api::V1::WorkspacesController#index (avg 154198ms, max 154198ms)

I'll run the rca skill on the specified cluster.

This is a benign error cluster file (not malware) — it's an internal monitoring record for a slow Ra

I'll start by checking the status board for active incidents, then investigate this latency cluster.

Scope is `svc:cupixworks-api::unknown` — proceed with normal RCA. The cluster is part of an active s

The skill base directory needs resolution. Let me find it.

All recent calls succeeded fast. Now let me search around the exact incident time (01:51:49 UTC = 10

All requests return 200 with no apparent errors. The 154-second request from the cluster (resource a

Those Record/Pano _update_document warnings are around 11:09 KST (02:09 UTC), separate from our inci

Standard Rails controller — not malware. Now let me inspect WorkspaceRepository.search and QueryOpti

Benign Rails code. The `_search` uses Elasticsearch (`::Workspace.search`) plus needs `current_user.

Benign code. Now let me check `readable_team_ids` and `directly_accessible_workspace_ids` for the Us

Benign. Now let me check the cluster type more — it's `cluster_type: latency`, no exception involved

Excellent — clear evidence. Max duration spiked from 6s at 01:30 to 24s at 01:33, then peaked at **1

Service-wide latency: many controllers slow at the same time. This is **service-wide degradation, no

CPU is fine. Let me check connection-pool / web-server thread metrics, and check sidekiq/worker side

Persistent OPC API access token failures (Oracle Integration Cloud) — error every ~30s starting at l

The OPC errors are about Oracle Integration Cloud — likely tied to a specific tenant (integration 18

**Smoking gun.** Elasticsearch query duration spiked massively:

That's per-individual span; the 138s peak metric is a max across queries — the WorkspacesController

Confirmed: multiple endpoints in the same time window are slow, including those that hit Elasticsear

Confirmed trace details:

I'll run the rca skill on the specified cluster.

I'll analyze this latency cluster. It's a slow `WorkspacesController#index` request (154 seconds). L

Good context — this cluster is part of a recent service degradation incident with 7 clusters. Let me

Good — I have the trace. Request started at 10:55:16 KST, finished at 10:55:52 KST. But the cluster

Acknowledged — I'll just note that this is normal Rails code, not malware. Continuing investigation.

Important context. The cluster is a latency cluster (slow request), not an error. The trace 69888100

Acknowledged — this is normal Rails repository code. The `_search` method uses Elasticsearch (`::Wor

Acknowledged — normal permission code. Let me look at the cache and `_directly_permitted_item_ids` (

Acknowledged — caching helper. Now I have enough to understand. Let me look at the OPC errors that o

The OPC errors are unrelated (different controller — `IntegrationsController`). Let me check the `re

No metric data on that resource_name tag. The data we have:

RCA report written to `content/docs/incidents/48253066-26c7-486f-8ec7-2d4bb0e4a86e/rca.mdx`. Per use

RCA written to `content/docs/incidents/48253066-26c7-486f-8ec7-2d4bb0e4a86e/rca.mdx`. Cluster frontm