team signup failed: Not enough or too many segments

I'll run the RCA skill on the specified cluster.

I'll start by reading the cluster file and checking the status board.

The file is a benign error cluster markdown — not malware. Proceeding with RCA.

The arguments are a description, not a cluster id. I'll call the status board with the cluster id.

No active incident. Proceeding with normal RCA flow.

Now let me identify the repo for cupixvista-api and search for the error.

`cupixvista-api` isn't in the standard service mapping. Let me search the repos.

References in tesla. Let me search for the actual error message "team signup failed" and "Not enough

Benign factory code. Now let me find the source of "Not enough or too many segments" — sounds like a

Confirmed: this is a `JWT::DecodeError` from the `jwt` gem (v2.3.0). The error is raised when an acc

Confirmed jwt gem decode logic. Now let me look at `get_user_by_access_token` and the controller for

Found it. Line 198: `::JWT.decode(access_token, nil, false).first['sub']` — when `access_token` is m

Note: `/signup` skips authentication (`skip_before_action :authenticate!`). Now let me check Datadog

The cluster file's `service` is `cupixvista-api` — not the standard `cupixworks-api`. Let me search

Now let me get more context — particularly stack trace and request details (URL, IP, user agent) to

Excellent. Key evidence captured:

Important: signups outside this window succeeded (200). Only this burst from one IP failed. Let me c

The client first checked if `solutionoperations` domain exists (`find_by_domain` returns 403 "Team n

All errors happened within 28 seconds — this is a one-time client-side burst. Now let me check the c

Per cluster instructions, I do NOT modify the cluster frontmatter — the user explicitly said "the pi

I need to load the StructuredOutput tool.

RCA complete. Report at `content/docs/incidents/6635e101-fbc4-4e95-a608-ab4e61148985/rca.mdx`. Clust